Customer Relationship Management
With the deployment of a new web-based Customer Relationship Management (CRM)
Application - we have taken a next step towards our endeavor to achieve 100%
customer satisfaction. CRM provides a single window to serve all the support needs of
our esteemed Clients.CRM is an application through which we handle all the support
activities online.Few of its benefits are as follows:
- You can raise your complain from any where.
- You can track the complain progress from any where.
- If the complain is not resolved within the stipulated time, the system auto-escalates the same to ascending levels of organisational hierarchy.
- System resolution of every single complain along with prompt response uptil closure.
- The system sends auto generated SMS alerts for escalation or for final closure of complain